Caterpillar Safety Services
Caterpillar Safety Services’ new “MindShift for Leaders” program offers next-level thinking about how to lead and manage safety
Caterpillar Safety Services is dedicated to finding new and innovative ways to improve workplace safety. “MindShift for Leaders” offers an alternative to conventional methods of managing safety systems.
Highlights
- Sessions introduce participants to the principles of human and organizational performance (HOP)
- Assists organizations with building more error-tolerant safety systems, where mistakes don’t result in serious injury
- Helps leaders create an environment where employees feel empowered to speak up
- Creates a mindset that respects human factors at work and builds a caring culture where errors don’t result in blame
Cosgrove
TUCSON, Ariz., September 21, 2024 – Caterpillar Safety Services announces its new, five-session “MindShift for Leaders” training program that introduces participants to the principles of human and organizational performance (HOP) and helps implement them to enhance workplace safety. The virtual sessions are structured to encourage participants to begin thinking and acting differently about how they lead and manage safety.
Caterpillar Safety Services is dedicated to finding new and innovative ways to improve workplace safety. “MindShift for Leaders” offers an alternative to conventional methods of managing safety systems that center around designing policies, standard work, and processes based on how managers think people should work, versus how they actually work. A foundation for the new program, HOP principles provide a framework for talking about safety and creating a resilient safety culture by shifting organizations’ mindset to building more error-tolerant systems.
“Expecting perfection from workers is not realistic, and traditional methods of managing safety do not account for factors that can disrupt a system. A human and organizational performance mindset does not manage the incident itself but assists organizations with building more error-tolerant safety systems that allow people to stay safe, even when they make a mistake.”
Zach Knoop
Manager
Caterpillar Safety Services
Five HOP Principles
HOP is not a step-by-step process but a mindset built around the scientific understanding of how people think, relate to one another in the workplace, communicate, set expectations, and respond to each other. It offers next-level thinking by recognizing opportunities to make work activities more error-tolerant and shifts focus from investigations that create anxiety to interactions that help entire organizations learn and improve.
Caterpillar Safety Services’ “MindShift for Leaders” program is presented in five 90-minute virtual sessions aligned with the five HOP principles:
- People make mistakes – Putting a worker in a position where their only form of defense against injury or fatality is performing perfectly creates an operator-dependent system. HOP manages the probability of incidents and helps clients build systems that allow people to stay safe, even when they make a mistake.
- Blame doesn’t work – It’s instinctive to blame someone or something after an incident, but blame is a useless strategy and detrimental to team morale. HOP changes the perspective from focusing on employee mistakes to understanding the organizational weaknesses that contribute to incidents.
- Behavior is driven by context – People act in ways that make sense to them in the given context. Focusing on the context rather than the individual can improve safety outcomes.
- Learning is key to improving – Those closest to the work have the best knowledge of safe practices. When leaders create an environment that encourages speaking up, organizations can learn and improve from both mistakes and successes.
- Your response matters – A leader’s response to mistakes can strengthen or weaken teams. Empathy and emotional intelligence are essential skills for leaders to build a supportive safety culture.
“MindShift for Leaders” fits within the Mindset component of Caterpillar Safety Services’ four Components of a Resilient Safety Culture (Mindset, System, Ownership, Leadership).
Contact Information
For more information on “MindShift for Leaders” and other programs designed to help organizations create and support a resilient safety culture, contact the Caterpillar Safety Services team. Additional details can be found at www.cat.com/safety.
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